⚠️ Order & Shipping Policy|Order and Shipping Policy
Spot products
1. Products in stock in Hong Kong can be purchased in the " In Stock in Hong Kong " section .
2. The word "ready stock" will be added before the product name of the product in stock, and the others are ordered products.
3. In-stock products are expected to be shipped within 0-3 working days (excluding Saturdays, Sundays and public holidays)
4. If the order includes both spot and pre-ordered items , unless the customer specifically requests otherwise, the customer will be notified to pick up/ship the goods only after all the goods have arrived at the port.
Order products
1. The delivery time of the ordered goods is approximately 7-21 working days after the manufacturer ships the goods (excluding weekends and holidays)
*The above time is for reference only, the arrival time cannot be guaranteed🥹
Some products are subject to the Korean manufacturer's inventory quantity/delivery time/logistics situation❗️❗️Mobile phone cases or specially customized products may take longer to ship🙇🏻♀️If the goods arrive early, they will be sent to the customer as soon as possible🙌🏻💨
*Pre-sale/pre-order products are subject to the official shipping date📆
*After the goods are shipped, we will notify customers via SMS/email.
*After the order is placed, please complete the payment within 48 hours, otherwise the website will automatically cancel the order and the customer will need to place a new order!
Due to the rapid sales of Korean cultural and creative products, popular items often run out of stock. First come, first served basis. If an item is out of stock , we will refund the purchase price or process a refund via PayMe/FPS. We do not offer cash on delivery . Once you have successfully placed an order, we will place the order once we have received full payment.
*Those who maliciously abandon their orders without paying will be blacklisted *Since the delivery time will be affected by the customer's deposit and payment time , please deposit and pay as soon as possible after placing the order so that we can pre-order the goods!
*The arrival time listed above is an estimated time . The actual arrival time may vary depending on the Korean manufacturer's inventory quantity/shipping time/logistics . Please pay attention!
*Our store does not accept urgent orders and does not accept cancellation of orders due to long waiting time . Please consider it yourself before placing an order!
* If there is any dispute regarding the order, our store reserves the right of final decision!
Delivery Methods
[ 香港客人 ]
① [Free Shipping] Tin Shui Wai cooperative pick-up point: Tianyi Mall
(WTS/SMS notification upon arrival)
📍Landside chat: Shop 2089, Tin Yi Shopping Centre, Tin Shui Wai, "Small Square House"
🕔 Business hours: Monday to Friday 10:00-19:45; Saturday 10:00-18:45;
Sundays and public holidays 10:00-16:45
⏳ Free storage period is 2 days (expired $10/day )
<For details, please refer to the pickup notice sent! >
*If the goods are not collected within a long period of time, the goods are returned to us from the pick-up point;
The order will be deemed to be automatically abandoned and the goods will be automatically listed for sale;
No refunds or individual notifications will be made at that time, please note!
② SF Express|SF Express Cash on Delivery
- Customers can track their shipments using the tracking number on the SF Express official website.
- Delivery takes about 1-3 working days after shipment
- Local shipping fee is [Cash on Delivery - hand over to SF Express staff when picking up the goods]
- For details on delivery time and shipping costs, please refer to the "Shipping Time" page on the SF Express official website.
- For weight and size restrictions, please refer to the "Weight and Size Restrictions" page on the SF Express official website.
- Please fill in the correct pick-up point code / delivery address , recipient name , email and contact number when placing an order
*Warm reminder: ⚠️SF Express has currently cancelled the SMS notification pickup service!
If you are using SF Express, please download the SF Express APP and pay attention to the pickup notification 🙇🏻♀️🙇🏻❗️
③ Hong Kong Post "Easy Mail"
- Applicable to some larger products. Please refer to the product page on the website for details.
[ 澳門客人]
① SF Express|SF Express Cash on Delivery
- Delivery takes about 1-3 working days after shipment
- The shipping fee for Macau is [Cash on Delivery - hand it over to SF Express staff when picking up the goods]
- For details on delivery time and shipping costs, please refer to the "Shipping Time" page on the SF Express official website.
- For weight and size restrictions, please refer to the "Weight and Size Restrictions" page on the SF Express official website.
[Oversea 海外客人]
② EMS / SFExpress (Overseas)
Please note that the order amount at checkout excludes bank transaction fees, duties, taxes, and carrier brokerage fees.
These will be assessed upon delivery by the postal carrier and must be paid by the order recipient .
Order will be dispatched from Hong Kong via EMS / SFExpres s.
Will contact via email after the parcel has arrived in Hong Kong and is ready for dispatch .
Shipping rates & transit time :
- SF-Express: https://htm.sf-express.com/we/ow/#/hkmo/en/price-query
- Hong Kong Post - EMS : https://speedpost.hongkongpost.hk/speedpost/sections/postageCalc/postageCalc.jsf
[Direct Shipping from S.Korea] (For ordered products only. If the order contains "in stock in Hong Kong", it will be shipped via EMS/other international logistics companies after arriving in Hong Kong)
Direct Shipping from Korea
🛫 Direct from South Korea to Hong Kong/Macau addresses: Orders over 5kg are only HKD100 , with additional weight starting at $20/kg . Delivery will be within 2-4 business days of shipment!
🛫 Direct from South Korea to Taiwan🇹🇼・One-stop service including tax: Order 5kg or more for only TWD540 , additional weight starts at TWD100/kg . Delivery within 3-4 business days of shipment!
🛫 Direct from South Korea to Singapore : First weight HKD50 , additional weight HKD15/0.5kg . Delivery within 7-14 business days from South Korea!
🛫 Direct from South Korea to Malaysia🇲🇾 : First weight shipping fee is HKD35 , additional weight is HKD15/0.5kg . Delivery takes 6-10 business days from South Korea! * First weight shipping fee is waived for orders over $800
* Additional weight and shipping charges for direct shipments from Korea will be calculated at the time of shipment . If additional shipping charges are required, you will be notified via email.
*Weight calculation method for shipments from Korea Logistics Warehouse to Singapore and Malaysia: Half-weight * Half-weight calculation method: length * width * height / 6000 + actual weight / 2 = total billable weight *The actual calculation method is subject to the announcement and policy of Korea Logistics Warehouse.
*If the order contains [ready stock] products/the products are shipped directly from the brand, the shipping fee will be calculated based on the price difference paid first (the actual shipping fee after the products arrive at Hong Kong).